Role: Medical Secretary

Salary: £30,000 – £35,000 dependent on experience

Location: SW London

Employment Type: Full-time, 40 hours per week.

Work Environment: Office setting with options for remote work.

What is the job?

We are looking for an organised and process-driven Medical Secretary or Medical Administrator to provide comprehensive secretarial and management support to our clinical teams, playing a key customer-facing role and delivering exceptional standards of customer service and patient care.

Our ideal candidate is detail-oriented and has excellent organisation and communication skills. Previous experience in similar roles within healthcare is desired.

You will join the company at an exciting time, playing a key role in providing fantastic care to our patients as the company grows. A fantastic opportunity for an experienced Medical Secretary to work for a young, growing private healthcare company and help to shape the company over the coming years.

Key Responsibilities:

• Patient support, primarily through the running of the company’s support phone and email inboxes, ensuring timely responses with the ability to service inquiries without consultation.
• Administrative tasks including but not limited to managing patient information, booking appointments, arranging payments, collating patient feedback and rota management.
• Creating reports to support colleagues and drive service improvement.
• Collaboration with internal teams on ad-hoc projects.

Who are we looking for?

Our ideal candidate will have:

• Experience working as a Medical Secretary or Personal Assistant in the healthcare space. Experience working in private healthcare or in start-ups is a bonus.
• Strong attention to detail and organisational skills.
• Proficiency in medical terminology and working knowledge of medical office procedures.
• Be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands.
• A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication.

Why work for us?

• Be part of a young company going through exciting stages of growth.
• Flexible working structure.
• Chance to grow and develop with the company.
• Close-knit, supportive team.
• Benefits and generous holiday packages.

Want to apply?

Please submit your CV to our Chief Executive Officer, Harry Black – harry.black@melioramedicalgroup.co.uk – with a few words in your email explaining why you’d be a good fit and what you are looking for from the job. Early applications are advised.

We will respond to every application and if we think that you’d be a great match for Meliora, then we’ll organise an initial interview.

Please note that we will hold all successful and unsuccessful applicants details on file unless you request us not to during the application process.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.